Privacy Policy

This Privacy Policy explains how P1 Mobile Mechanics (Company Number: 15633238) collects, uses, stores, and protects your personal data when you visit our website, book our services, or otherwise interact with us.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

P1 Mobile Mechanics is a mobile mechanic business registered in England and Wales. We are the data controller responsible for your personal data.

• Business Name: P1 Mobile Mechanics
• Company Number: 15633238
• Email: info@p1mobilemechanics.co.uk
• Phone: 07747 931 385
• Coverage Area: Essex, Kent, London & Hertfordshire

We may collect and process the following types of personal data:

Information you provide directly:

• Full name
• Email address
• Phone number
• Vehicle registration number
• Vehicle address / inspection location
• Postcode
• Any notes or additional information submitted with a booking

Information collected automatically:

• IP address
• Browser type and version
• Pages visited and time spent on site
• Referring website
• Device type and operating system

Payment information:

Payment card details are processed securely by our third-party payment provider, Stripe. We do not store your full card details on our servers.

We use your personal data to:

• Process and manage your service bookings
• Provide the mobile mechanic services you have requested
• Communicate with you about your booking (confirmations, updates, follow-ups)
• Send inspection reports and related documentation
• Process payments via our secure payment provider
• Respond to your enquiries via phone, email, or WhatsApp
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

We will never sell your personal data to third parties for marketing purposes.

We process your personal data on the following legal grounds under UK GDPR:

• Contract: Processing is necessary to fulfil the service you have booked with us.
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving our services and communicating with customers.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations.
• Consent: Where applicable, we will obtain your explicit consent before processing your data (e.g., for marketing communications).

We may share your personal data with the following categories of recipients:

• Our mechanics: Assigned mechanics receive relevant booking details (name, location, vehicle details, contact number) to carry out the service.
• Payment processors: Stripe processes your payment securely. Their privacy policy applies to payment data handling.
• Email service providers: We use third-party email services to send booking confirmations and inspection reports.
• Hosting and infrastructure: Our website and data are hosted on secure cloud platforms.
• Legal authorities: If required by law, regulation, or legal process.

We ensure all third parties who process data on our behalf have appropriate data protection agreements in place.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Booking and service records: Retained for up to 6 years for legal and accounting purposes.
• Inspection reports: Retained for up to 6 years.
• Marketing preferences: Retained until you withdraw consent or unsubscribe.
• Website analytics data: Anonymised and retained for up to 26 months.

After the retention period, your data will be securely deleted or anonymised.

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request your data in a structured, commonly used format.
• Right to object: Object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@p1mobilemechanics.co.uk or call07747 931 385. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website may use cookies and similar technologies to improve your browsing experience and analyse site usage.

Types of cookies we may use:

• Essential cookies: Required for the website to function properly (e.g., session management, booking forms).
• Analytics cookies: Help us understand how visitors use our site so we can improve it.
• Functional cookies: Remember your preferences and settings.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Our website and services integrate with the following third-party services:

• Stripe: Secure payment processing. Stripe Privacy Policy
• WhatsApp: Customer communication. Messages sent via WhatsApp are subject to WhatsApp's privacy policy.
• DVLA / MOT API: Vehicle registration lookups for service bookings. Only the registration number is shared.

We recommend reviewing the privacy policies of these third-party services for further information on how they handle your data.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure cloud hosting with access controls
• Regular review of security practices
• Limited access to personal data on a need-to-know basis
• Secure payment processing via PCI-DSS compliant providers

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to our website.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal data, please contact us:

• Email: info@p1mobilemechanics.co.uk
• Phone: 07747 931 385
• WhatsApp: 07747 931 385

You may also contact the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated:

• Website: ico.org.uk
• Phone: 0303 123 1113